To develop clearly defined and competitive service offerings any business needs to have a detailed understanding of current offerings from other players in its sector. It is often perceived that to do this on an ongoing basis is both time and resource prohibitive and it is therefore often overlooked. The risk is that the organisation does not have the ability to continually benchmark itself and therefore remain competitive.
Intelligentsia offers bespoke one-off or ongoing B2B mystery shopping and monitoring:
In a period of super competition companies need to maximise customer value and create the best possible customer experience, and this means understanding what the competition are offering and communicating to the SMB market. Intelligentsia’s B2B mystery shopping services can provide actionable market intelligence and analysis that ensures your organisation remains highly competitive.
To learn more about how Intelligentsia’s B2B Mystery Shopping service is helping clients win more SMB business – click the above link.
Intelligentsia delivers hard- to-obtain insights into what the competition are actually offering your customers.